A few words regarding our commitment to the Highest Possible Quality through Continuous Improvement as explained in our Quality Manual Section 8.5.1

The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions, management reviews, and customer feedback.
The organization shall monitor the implementation of improvement activities and evaluate the effectiveness of the results. Note : Continual Improvement can result from lessons learned, problem resolutions and the benchmark of best practices.

Preventive action
The organization shall determine action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions shall be appropriate to the effects of the potential problems. A documented procedure shall be established to define requirements for;

a) determining potential nonconformities and their causes,
b) evaluating the need for action to prevent occurrence of nonconformities,
c) determining and implementing action needed,
d) records of results of action taken, and
e) reviewing the effectiveness of preventive action taken